People Are Talking About Amy and ICTS:
What Clients Have to Say…
Texas Children’s Hospital
Amy Castro has been a successful contract trainer for Texas Children’s Hospital for more than 10 years. She has designed and delivered instructor-led training to both clinical and non-clinical employees. Amy has offered training in Interpersonal Communications, Conflict Management, Coaching, Customer Service and a variety of other topics. She is a first-rate communicator and has helped to improve both individual and team outcomes here at TCH. I would recommend her as your training expert most assuredly.
- Michael Simko, HR Development Specialist
Powell Electrical Manufacturing
Amy Castro and her company, ICTS, have performed several training classes for our company in the areas of interpersonal skills and workplace communication. The classes included hourly workers, supervisors and middle management. She did a wonderful job presenting the information and facilitating the class. She always took the time to learn our organization, needs and associates before training began, which made the classes much more valuable. She tailored each class to each audience, so the information presented maximized their learning. She easily communicated with people at all levels of our organization and was able to get everyone to participate in the hands-on part of the training because the content was tailored to each audience. The result was great for our associates. Everyone enjoyed the classes and were able to put the training to actual use immediately after the class. Amy Castro is one of the best trainers/facilitators we have used. She does a great job effectively designing and presenting classes that maximize the time spent in training.
- Bruce Mullins, Production Manager
City of Friendswood
The City of Friendswood has contracted with Amy Castro to provide Customer Service Training to all of its employees every year for the past three years. She is one of the most dynamic and professional trainers I have had the pleasure of working with and the quality of her training is indicative of the time she invests personalizing it to our organization. Her upbeat personality and energetic style of teaching make the classes educational, enjoyable, and interesting for everyone attending. I not only highly recommend her for your training needs, I also intend on contracting with her again this year.
- Norm Stuart, Safety and Training Coordinator
SAIC (Science Applications International Corporation- NASA Contractor)
During the last several years, we implemented several new administrative application systems deployed at NASA Johnson Space Center based on NASA Headquarters program directives. Amongst these are: a new payroll system and two time and labor collection systems implemented at different times. Each implementation had a short timeline dictated by the Headquarter’s program office. With each implementation is the requirement to train users on the new functionalities and features of the new system. We engaged the training services of Amy Castro during these compressed periods. These training activities were instrumental to the successful implementation of these systems. Amy delivered the training in various formats – classroom, auditorium briefings, and one-on-one session. She prepared the training materials and developed the training data. Feedback from the class attendees were very positive; they enjoyed her delivery and her interaction with the class. We will definitely use Amy’s services again when we have future training needs.
- Stan Lim, Program Manager