ICTS Course List

Upper page: Training

We now offer our clients the Birkman Method personality and interest inventory. The Birkman Method is a powerful tool that identifies a person’s passions, behaviors, motivations, and interests. For more information, go to our Birkman Method Page. 


We don’t do canned…

At ICTS, there are no, “canned” courses, so you won’t find detailed course descriptions on our website. All ICTS programs are customized to the needs, goals and objectives of your organization. Therefore, the information presented, role plays, case studies and experiential learning exercises directly reflect the situations and challenges your people face daily.

The following are some of training, consulting and coaching topics we have provided for our clients. For a sample course description, or to ask about consulting or coaching on any of these subjects, contact us.


Assertivness for Women

Behavioral Interviewing: Identifying that Great New Employee

Business Impression

Business Writing

The Challenge of Change (Also, Managing Change- for managers/supervisors)

Coaching Your Employees

Communicating With Others (Interpersonal Communication)

Communication Skills for Managers

Conflict Management

Coping with the Holidaze

Customer Service

Dealing with Difficult People

Doing More with Less

Effective Complaints Handling

Employee Absenteeism

Employee Appraisal Interviewing

Employee Retention

Facilitation Skills

Four Generations, One Workplace: Bridging the Gap

Front Office Survival Skills (Customer Service for Front-Line Employees)

Getting Kids to Talk to You

Holiday Stress Management (Coping with the Holidaze)

Interviewing Skills

Keeping Your Cool in Difficult Situations


Media Interviewing & Crisis Communication

Meeting Management (Effective Meetings)

Motivating Your Employees

Negotiation Skills

Nonverbal Communication

Peer Today, Boss Tomorrow: Making the Transition

Positive Persuasion

Presentation Skills (Public Speaking)

Stress Management

Supporting Others

Telephone Skills for Business Professionals

The Customer-Driven Organization

The New Change Leader

The New Manager

Time Management & Personal Productivity

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Welcome , today is Monday, September 1, 2014